Frequently Asked Questions
Everything you need to know about shopping at The Onion Store.
How do you ensure the freshness of your onions during shipping?
We use breathable, temperature-controlled packaging and partner with express couriers to ensure your produce arrives firm, dry, and ready for your kitchen.
What is your return policy for perishable goods?
Due to the nature of our products, we offer a 24-hour freshness guarantee. If your order arrives damaged or spoiled, please send a photo to our support team for a full refund or replacement.
Do you offer bulk discounts for restaurants or wholesalers?
Yes, we provide tiered pricing for orders over 50 lbs. Please contact our wholesale department via the contact form for a custom quote.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer overnight shipping options if you need your ingredients urgently.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your onions organic or locally sourced?
We partner with certified organic farms and local growers to provide a variety of sustainably harvested onions, including red, yellow, white, and shallot varieties.